Complaints
Make a complaint
If a LASTMA service, officer or process did not meet the standard you expect, tell us. We take complaints seriously and use them to improve.
You can complain about
- The quality of a LASTMA service or how you were treated
- The conduct or a decision of a specific officer
- A fine, tow, impound or procedure you believe was wrong
- It is free to complain.
- You will get a reference number to track your complaint.